Refund and Returns Policy
Every item in our shop is printed and made just for you when you order. Here is how returns, replacements, and order issues work.
Made to Order
Damaged Items Replaced
Because each product is made on demand, we do not accept returns or offer refunds for change of mind or incorrect size selection. If your order arrives damaged, defective, misprinted, or wrong, contact us within 30 days of delivery and we will make it right with a free replacement or a refund.
01. Why We Can't Accept Returns
Our products are printed on demand, meaning nothing is sitting in a warehouse. Your item is produced specifically for your order, so it cannot be restocked or resold. This model cuts down on waste and overproduction, but it also means we are unable to accept returns or exchanges for reasons like a change of mind, ordering the wrong size, or not loving the color in person. Please check the size chart and product details carefully before ordering.
02. What We Cover
- Item arrived damaged
- Manufacturing defect
- Misprinted or faded design
- Wrong item, size, or color sent
- Package lost in transit
- Change of mind
- Wrong size ordered
- Slight color differences from your screen
- Wear and tear or improper washing
- Incorrect address entered at checkout
03. How to Report a Problem
- 1Email us within 30 days of delivery.
- 2Include your order number and a short description of the issue.
- 3Attach clear photos of the item, the problem area, and the shipping label.
- 4We review your claim and reply within 2 business days with a free replacement or a full refund.
You do not need to send the item back unless we ask you to. Claims submitted more than 30 days after delivery cannot be accepted.
04. Order Cancellations & Changes
Orders go into production quickly. If you need to cancel or change your order (size, color, or address), contact us within 2 hours of placing it. Once an order has entered production, it can no longer be canceled or changed.
05. Lost, Delayed & Returned Packages
| Situation | What Happens |
|---|---|
| Lost in transit | If tracking shows no movement for an extended period, contact us and we will work with the carrier and reship your order at no cost once it is confirmed lost. |
| Marked delivered but not received | Check with neighbors, your building's mailroom, and your local post office first, then contact us within 30 days and we will help open a carrier claim. |
| Wrong address at checkout | We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer. We can reship at your cost. |
| Returned to sender | If a package comes back due to an incorrect address or a missed pickup, we will contact you to arrange reshipping at your cost. |
| Customs, duties & taxes | International orders may be subject to import fees, which are the buyer's responsibility and are not refundable. |
06. Refund Processing
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take 5 to 10 business days for the refund to appear on your statement. Original shipping costs are refunded only when the issue was our error.
07. Your Legal Rights
Nothing in this policy limits any rights you have under applicable consumer protection laws. Customers in the EU and UK should note that custom, made-to-order goods are generally exempt from the standard 14-day right of withdrawal, but your rights for faulty or misdescribed items still apply in full.
08. SEO & Consulting Services
This policy applies to physical products purchased in our shop. Refunds for SEO, Generative Engine Optimization, web design, and other consulting services are governed by the terms of your individual client agreement or proposal.
09. Contact Us
Something wrong with your order? Reach out and we will sort it out fast.
